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Exchange & Return Policy
Aleen is committed to providing high-quality products and customer satisfaction. Our return and exchange policy is designed to address any issues you may encounter with defective items purchased through our online store.
Aleen accepts returns for defective items purchased online, provided they meet the following conditions:
To initiate a return, please contact our customer service team at aleenstore.official@gmail.com within seven (7) days of receiving the item. You will need to provide your order ID and a description of the defect.
For eligible returns, customers may select a replacement item from the available products at the Aleen E-Store. Depending on the situation, we will resolve the issue promptly by providing a replacement, an exchange, or a full refund.
Please note: Products on sale or discounted items are not eligible for returns or exchanges.
Aleen does not provide returns or exchanges for stitched (Pret) items. However, claims can be made in cases where a wrong or different product has been received.
Note: Aleen is not responsible for any duty or customs charges.
To request a refund or exchange, please complete our Return & Exchange Form [form link].
Items on sale or stitched/Pret items are not eligible for returns or exchanges.
Customers may cancel an order by using the order ID and sending a cancellation request to aleenstore.official@gmail.com. Cancellations are accepted within 24 hours of placing the order. Cancellations are not possible after 24 hours or once the order has been dispatched.
We appreciate your understanding and look forward to serving you. If you have any questions, please contact our customer support team.
These terms and conditions ("Terms") govern the use of the Aleen website and the purchase of goods through the website. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
The Aleen website and its services are intended for individuals aged 18 and older. By using the website, you represent that you are of legal age to form a binding contract with Aleen and meet all eligibility requirements set forth in these Terms.
Aleen strives to provide accurate product descriptions, pricing, and availability. However, we do not guarantee that all information on the website is error-free, complete, or current. Aleen reserves the right to correct errors and update product information at any time without prior notice.
All orders are subject to availability and confirmation of the order price. If any item you ordered is unavailable or if there are any issues with your order, Aleen will contact you promptly.
Aleen accepts payments via credit or debit cards, PayPal, and bank transfers. Payments will be debited from your account before the dispatch of your purchase.
Aleen provides shipping to select countries, with fees calculated based on destination, weight, and order size. Delivery times vary depending on the shipping destination and chosen shipping method. Aleen is not responsible for any customs duties or taxes incurred upon delivery.
Aleen accepts returns within 14 days of the delivery date for a full refund or exchange, provided the item is returned in its original condition. Customers are responsible for the return shipping costs.
Aleen warrants that products will be free from material and workmanship defects for 30 days from the date of purchase.
Aleen’s total liability concerning any product purchased through the website is limited strictly to the purchase price of that product.
All content on the Aleen website—including text, graphics, logos, icons, images, and software—is the property of Aleen or its licensors and is protected by international copyright laws.
By accessing or purchasing from the Aleen website, you agree to adhere to these Terms and respect our intellectual property rights. Thank you for choosing Aleen!
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