FAQ

FAQs

My Account

Is an account necessary for placing an order?
You can place an order as a guest, but creating an Aleen account will enhance your shopping experience. An account allows you to stay updated with newsletters, store billing and shipping information, and enjoy faster checkouts.

How do I create an account?
To create your Aleen Online Account:

  1. Click on "Login or Register."
  2. Follow the steps under "Create an Account."

What if I forget my password?
If you forget your password:

  1. Click on "Forgot Password" on the sign-in page.
  2. Enter your email address.
  3. Follow the link in your email to set a new password.

Where can I view my order history?
Your order history is accessible from your Dashboard on the Account page.



Order Information

How can I place an order?
Once you have all desired items in your shopping cart, follow these steps:

For Guest Checkout:

  1. Click on the "Shopping Bag" and proceed to checkout.
  2. Enter shipping and billing information.
  3. Select your payment method and confirm the order.

For Account Checkout:

  1. Click on the "Shopping Bag" and proceed to checkout.
  2. Enter shipping and billing details.
  3. Complete your payment and order confirmation.

What if I don’t receive a Sales Order Summary?
The Sales Order Summary should arrive in your inbox within an hour. If you don’t see it, check your spam or junk folder. If it’s still not there, contact our Customer Service team at +923418332000.

How will I know that Aleen has received my order?
Receiving a Sales Order Summary in your email confirms that we have logged your order.

Can I make changes to an existing order?
Once an order is processed, we cannot add items or combine orders.

Does adding an item to the cart reserve it?
No, items are only reserved after completing your order at checkout.

How can I track my order?
Log in to your Aleen account and visit the "Order History" section on your Dashboard to view the status of your orders.

Payment

What payment options are available?

  • Cash on Delivery – Available for local orders only.
  • Debit/Credit Cards (VISA, MasterCard) – For local and international orders.

Is it safe to use my card on Aleen’s website?
Yes, all payment information on our site is processed securely, with only authorized personnel having access to your details.

What if my payment fails?
Verify that your payment information is correct. If your account is debited after a payment failure, it will typically be reimbursed within 7 business days. For assistance, please contact Customer Service at +923418332000.

 

Delivery

What is the delivery time?
Orders are typically delivered within 5-7 business days. During sales or high-demand periods, delivery may take up to 15 days.

How can I check the delivery status?
A Tracking ID will be sent via email or SMS once your order is dispatched. You can track your order using this ID on our courier partner's website.

What shipping methods does Aleen use?
We partner with reputable couriers, including Post Ex, Call Courier, and others for safe and reliable delivery.

Can I change the shipping address after placing my order?
Please contact Customer Service to check if your order has already been dispatched. If not, we may be able to update the address.

Security

Why is personal information required to place an order?
Your personal information helps us process transactions securely and provides verification against potential fraud.

Will my personal information remain secure?
Yes, Aleen prioritizes the security of our customers' information and maintains strict standards to ensure confidentiality.

What are cookies, and why does Aleen use them?
Cookies are small files that enhance your shopping experience by remembering your preferences and assisting with product filtration. Aleen uses cookies to simplify your visit without storing personal information or sharing details with third parties.

What should I do if my card was used fraudulently?
Contact our Customer Service team immediately, and they will guide you through the process to rectify your records and issue a refund if necessary.

Note: Please do not accept any parcel that appears to be tampered with. Only accept parcels that are fully sealed.